Terms & Conditions
1. Introduction
These Terms and Conditions ("Terms") govern your engagement with Onyxarro ("we", "us", "our"), a web design service operated by The Victory Co. Limited, a company registered in New Zealand. By commissioning work from Onyxarro, you ("Client") agree to be bound by these Terms.
2. Scope of Services
Onyxarro provides premium website design and development services. The specific scope of each project is determined by the package selected:
- Launch — $4,997 NZD
- Growth — $7,997 NZD
- Authority — $12,997 NZD
Full package inclusions are detailed on our website and in any proposal or onboarding documentation provided to the Client.
3. Client Responsibilities
To ensure timely delivery, the Client agrees to:
- Provide all required content, assets, branding materials, and access credentials in a timely manner.
- Complete the project onboarding brief promptly and accurately.
- Respond to revision requests and approvals within a reasonable timeframe.
- Ensure all content provided does not infringe on any third-party intellectual property rights.
Delays caused by the Client may extend the delivery timeline beyond the standard 48-hour window.
4. Intellectual Property
Upon receipt of full payment, the Client owns the final delivered website, including all custom code, design assets, and content created specifically for their project.
Onyxarro retains the right to showcase the completed project in its portfolio, case studies, and marketing materials unless the Client explicitly requests otherwise in writing prior to project commencement.
Any pre-existing frameworks, tools, libraries, or templates used in the build remain the property of their respective owners and are licensed, not transferred.
5. Payment Terms
- A 50% deposit is required before any work begins.
- The remaining 50% is due upon project completion, prior to the site going live or files being transferred.
- All prices are in New Zealand Dollars (NZD) and are exclusive of GST where applicable.
- Payments are processed securely via Stripe, supporting credit/debit cards, Apple Pay, Google Pay, Afterpay, and Klarna.
6. Delivery Timeline
Our standard delivery timeline is 48 hours from the moment the Client's brief is approved and the deposit is received. This timeline assumes timely provision of all required materials by the Client.
Complex requirements or delayed Client responses may extend this timeline. Onyxarro will communicate any expected delays promptly.
7. Revisions
Each project includes 2 rounds of revisions. A revision round is defined as a single consolidated set of feedback submitted by the Client.
Additional revisions beyond the included rounds are billed at $150 NZD per hour, quoted in advance.
8. Care Plans
Ongoing website maintenance is available through our Care Plans:
- Basic — $97 NZD/month
- Standard — $197 NZD/month
- Premium — $397 NZD/month
Care plans are billed monthly. Clients may cancel at any time; however, no refund will be issued for the current billing month. Please refer to our Refund Policy for full details.
9. Cancellation & Termination
Either party may terminate the engagement by providing written notice via email to hello@onyxarro.com.
- If the Client cancels before work has commenced, the deposit will be refunded in full.
- If the Client cancels after work has commenced, the deposit is non-refundable. Any additional amounts owed for work completed will be invoiced.
- Onyxarro reserves the right to terminate a project if the Client fails to provide required materials or respond to communications for more than 14 consecutive days.
10. Limitation of Liability
To the maximum extent permitted by New Zealand law:
- Onyxarro's total liability for any claim arising from a project shall not exceed the total fees paid by the Client for that project.
- Onyxarro shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of revenue, data, or business opportunities.
- Onyxarro is not responsible for any issues arising from third-party services, hosting providers, or domain registrars used by the Client.
11. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the engagement. This obligation survives the termination of the agreement.
12. Force Majeure
Neither party shall be liable for delays or failure to perform due to circumstances beyond their reasonable control, including natural disasters, pandemics, internet outages, or government actions.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
14. Changes to These Terms
Onyxarro reserves the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised Terms.
15. Contact
For questions regarding these Terms, please contact us at hello@onyxarro.com.